Privacy Policy

This Privacy Policy describes how [COMPANY LEGAL NAME] (“Low Key Luxe Co.,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, make a purchase, or subscribe to our service. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in the following ways:

• Information you provide directly: When you create an account, place an order, or subscribe, we collect your name, email address, shipping address, billing address, and payment information.
• Account information: Username, password, subscription tier, order history, and communication preferences.
• Transaction information: Details about products you purchase, subscription tier, billing amounts, and payment method (we store only masked card details; full card data is processed by our payment processor).
• Automatically collected information: When you visit our website, we automatically collect browser type, device identifiers, IP address, pages viewed, referring URLs, and interaction data via cookies and similar technologies.
• Communications: If you contact our support team or submit a form, we retain those communications.

2. How We Use Your Information

We use the personal information we collect to:

• Process and fulfill your orders and subscription boxes;
• Manage your account, including billing, shipping, and subscription preferences;
• Send transactional emails (order confirmations, shipping notifications, subscription renewal reminders);
• Send marketing communications if you have opted in (you may opt out at any time);
• Respond to customer service inquiries;
• Analyze usage trends to improve our website and services;
• Detect and prevent fraud or unauthorized activity;
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We share your data only with:

• Service providers: Payment processors, shipping carriers, email service providers, and technology vendors who process data on our behalf under written agreements;
• Legal compliance: Law enforcement, courts, or regulators when required by applicable law;
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the business.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our website is used. You can manage cookie preferences via your browser settings. For more detail, see our Cookie Policy.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you;
• Correction: Request that we correct inaccurate or incomplete data;
• Deletion: Request deletion of your personal data, subject to certain legal exceptions;
• Opt-out of marketing: Unsubscribe from marketing emails at any time by clicking “unsubscribe” in any email, or contacting us directly;
• Data portability: Request your data in a structured, machine-readable format;
• Restriction or objection: Request that we restrict processing of your data or object to certain uses.

To exercise any of these rights, contact us at hello@lowkeyluxe.co or at the address below.

6. Data Retention

We retain your personal information for as long as your account is active, or as needed to provide services and fulfill legal obligations. You may request deletion of your account and associated data by contacting our support team.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment card data is processed by PCI-DSS compliant payment processors and never stored on our systems in full.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated to subscribers via email.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at:
[COMPANY LEGAL NAME]
[ADDRESS]
Email: hello@lowkeyluxe.co
Phone: 1-800-555-0123